Terms & Conditions

Terms of Service

Last Updated: October 4, 2025

1. Acceptance of Terms

By accessing and using Omnivista’s Service, including the chat (“Services”), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service. The DPO oversees our privacy program and is the primary contact for consumer inquiries.

These Terms apply to any persons that use any Products provided by Omnivista, including Omnivista’s Voice Agent. These terms are supplemental to any additional service agreements signed between Omnivista and a specific Enterprise Customer (“Customer”). In case of any discrepancy between the two, the service agreement signed between Omnivista and the Customer will take precedence over the conflicting terms.

2. Description of Service

Our service provides an AI-powered chatbot that can be interacted with through voice, text, or other mediums. It can navigate to other pages within the user’s browser.

3. Privacy and Data collection

Your use of the Service is also governed by our Privacy Policy, which is incorporated by reference. By using the Service, you consent to:

• Recording and processing of your voice inputs.
• Collection of usage data and analytics.
• Use of cookies as described in our Privacy Policy.

4. User conduct

You agree NOT to:

• Use the Service for any unlawful purpose.
• Attempt to harm, disrupt, or gain unauthorized access to the Service.
• Provide false or misleading information.
• Use the Service to transmit harmful or offensive content.
• Attempt to bypass any Service limitations or security measures.
• Use automated systems to access the Service without permission.

5. Voice Recordings

By using the Service:

• You consent to the recording and processing of your voice.
• You understand recordings may be stored temporarily for service improvement.
• You acknowledge that transcripts of conversations may be retained.
• You can request deletion of your recordings as outlined in our Privacy Policy.

6. Intellectual Property

• The Service and all associated content are owned by Omnivista.
• You retain rights to any personal information you provide.
• You may not copy, modify, or reverse engineer any part of the Service.
• Omnivista logo and trademarks may not be used without permission.

7. Disclaimers

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DO NOT GUARANTEE:

• Uninterrupted or error-free service
• Accuracy or reliability of responses
• Security of transmitted information
• Fitness for any particular purpose

THE SERVICE IS NOT INTENDED FOR EMERGENCY SITUATIONS. DO NOT USE FOR:

• Medical emergencies
• Legal advice
• Financial decisions
• Safety-critical applications

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Omnivista is not liable for any indirect, incidental, or consequential damages.
• Our total liability is limited to the amount paid or payable to us over the last 1 month preceding the claim.
• We are not responsible for third-party website content or actions.

9. Indemnification

• You agree to indemnify and hold harmless Omnivista from any claims arising from:
• Your violation of these Terms
• Your use of the Service
• Your violation of any rights of another party

10. General

• Entire Agreement – these Terms, the DPA, the Order Form(s), and referenced policies set out the entire agreement.
• Assignment – neither party may assign without the other's consent, except to a successor in interest.
• Force Majeure – neither party is liable for events beyond reasonable control (excluding payment obligations).
• Notices – legal notices to anand@omnivista.ai.
• Relationship – the parties are independent contractors.

10. Modifications

We may modify these Terms at any time. Changes are effective upon posting. Continued use after changes constitutes acceptance of modified Terms.

11. Termination

• You may stop using the Service at any time.
• Omnivista may suspend Services at any time.
• We may suspend or terminate access for Terms violations.
• Sections that should survive termination will remain in effect.

12. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Email: anand@omnivista.ai